Make sure 2.4 GHz band is enabled on your router.WiFi Mode: This must be "802.11 b/g/n".If you do not have that option, make sure it is on WPA2.Follow the instructions in your modem or router's manual, or contact your ISP's customer support to update these two settings:.Your ISP may have an app instead of a web portal to access your WiFi settings.To find your login details, check the back or underside of the device, or reach out to your ISP (Xfinity, Cox, AT&T, etc.) for assistance.In your web browser, log in to your modem or router.Tap Edit Devices, then tap the red icon to the left of each device you want to delete.
To do this, tap on the pencil on the Home page of the app.In the Wyze app, delete each Wyze Cam device affected.If you need help, reach out to your ISP's support. Important: Wyze Support does not have the ability to access your modem/router settings and are unable to direct you through this process. This error displays on WiFi frequencies other than 802.11 b/g/n with an encryption that is not on a WPA/WPA2 protocol. Wyze Cam Outdoor cannot be factory reset.īefore proceeding, make sure that you have access to your modem, can log in to it, and can make updates to its WiFi settings.Wyze Video Doorbell and Pro: Single-press the Reset button on the back of the doorbell.Wyze Cam and Wyze Cam Pan: Press the SETUP button on the bottom of the device for 10 seconds.If the error code continues to display, proceed with the Advanced Troubleshooting below. It appears to connect to the live stream, then the error appears shortly after.Ī common fix for error code 90 is to factory reset the affected devices. After basic troubleshooting (restarting the device, rebooting your router).If you try to access your camera in the app after it's been set up.When you've just finished setting up a Wyze Cam device in the Wyze app.On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor).Please check your internet connection or power cycle the camera." When accessing your Wyze Cam device(s) in the Wyze app, this message displays:
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